Fobkeyrings appreciates how important your privacy is on the internet, and as a company is committed to protecting the privacy of our site visitors, and our customers. We will never disclose information about our customers to third parties, except where it is part of our service to you (e.g. arranging a delivery via a third party courier service, etc), where we have your express permission to do so, or where it is required by law.

 

Fobkeyrings ('we' or 'us') have created this policy to demonstrate our commitment to privacy. The following discloses our information gathering, use and dissemination practices for this website. By using this site, you are deemed to accept the terms of our privacy policy. If you do not agree with this policy, please do not use this website.

We collect a certain amount of personal information from you when you place an order, or request a sample pack. By requesting or placing an order, you consent to us collecting this personal data. In either case, we hold personal information including your name, email address, phone number, and your shipping and billing addresses for the purposes of processing and fulfilling your order or sample pack.

We do not store any card details at fobkeyrings - we use PayPal to process credit and debit card payments, and we do not have access to those details. We ask for your telephone number in order for us to easily contact you with questions about your order. Everything here is bespoke made, and we need to make sure its correct! If your order is being sent by couriered delivery, your phone number and address could be shared with our courier service to ensure they can contact you in event of any queries over the delivery of your order.

 

If you have placed an order with us previously, we may occasionally update you on our new products, news, and special offers via email. You will also receive these communications from us when you request a sample pack or any information regarding our products, via our website email etc.

You have the option to opt-out of our email marketing at any time - just click the “unsubscribe” link in any email newsletter we have sent you, or you can email info@fobkeyrings.co.uk and request to be removed from our mailing list. We aim to only send one a month.

The above will not unsubscribe you from emails regarding your order - as you will need to be contacted regarding that.

 

We may very occasionally link to and from websites of third parties. If you click through to a third party website, please note that they will have their own privacy policies and we do not accept any responsibility or liability for these policies. We encourage customers to check the privacy policy of any third party site before you submit any personal data to them.

From time to time, we may collect general, statistical, non-personal information about the use of this site, such as how many visitors visit a particular page, which browsers are being used to view the site. We collect this information via technologies such as 'cookies' and 'IP addresses'. We may use this data to understand how our site is performing and to make improves to enhance visitor experience. This aggregated data does not personally identify you or any other users of this site.

 

Our site uses cookies (very small information files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

 

There are three types of cookies:

 

These cookies enable you to browse the website and use features such as our shopping cart - these are the good kind that enable our site to load faster for you, and remember what’s in your cart. We use a number of different types of functionality cookies to try to make your experience as streamlined and easy as possible. These cookies are essential to your shopping experience on our website.

 

We use these cookies to measure and analyse how our customers are using our website. The information collected is anonymous, and tracking these allows us to continuously improve our website and endeavour to make your experience best as possible.

 

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

 

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your web browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

 

Artwork submitted including photographs and personal data, are assumed that no data breaches have occurred and that the user has the correct copyright obtained, or is liable to any copyright infringements, even if we as a company have assembled your artwork.

 

We reserve the right to use photos of any fobs that we print, in our marketing, on our website, external sites, eg social media, and / or printed material, in our sample packs or any other way to promote our work. (trade users, we won't use you customers fobs).

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

We do not knowingly collect information from children under the age of 16 on this site. If you are under 16, please do not provide any personal information to us.

 

Data will be backed up frequently. 

 

This site has security measures in place to protect the loss of, misuse of or unauthorised access to data. We take this responsibility very seriously and make every effort to ensure your personal information is secure. However, no data transmission over the Internet can be guaranteed to be 100% safe. With this in mind, whilst we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose or transmit to us online and cannot be responsible for its theft, disclosure or subsequent misuse.

 

All individuals who are subject of personal data held by us are entitled to:

1. Ask what information we hold about them and why.

2. Ask how to access their data.

3. Be given the opportunity to keep their data up to date. 

fobkeyrings is the data controller for the purpose of the Data Protection Act 1998.

If you would like to access the information we hold about you, then please email info@fobkeyrings.co.uk with the email subject line “Subject Access Request: [YOUR NAME]”. We may make a charge for this to cover the cost of our time, and for security reasons may ask you to verify your identity.

We like hearing from our customers (even if you want to report a problem). We’re always trying to improve the service we offer you, the from us.

Should an issue arise, We would appreciate the chance to deal with your concerns, so please contact us in the first instance.

You can contact us via email: info@fobkeyrings.co.uk or tel: 07776287501